| 000 | 00344nam a22001457a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 022 | _a9788120346956 | ||
| 082 |
_a658.812 _bRAI |
||
| 100 | _aRai, Alok Kumar | ||
| 245 | _aCustomer Relationship Management : Concepts & Cases | ||
| 250 | _a2nd ed. | ||
| 260 |
_aNew Delhi _bPHI Learning _c2014 |
||
| 300 | _a501p. | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c3879 _d3879 |
||