| 000 | 00337nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 130729s9999 xx 000 0 und d | ||
| 020 | _a9780070700994 | ||
| 082 |
_a658.8 _bZEI |
||
| 100 | _aZeithaml, Valarie A. | ||
| 245 | _aService Marketing 5th Ed. | ||
| 260 |
_aNew Delhi _b Tata McGraw Hill _c2012 |
||
| 650 |
_a _b |
||
| 942 |
_2ddc _cBK _05 |
||
| 999 |
_c258 _d258 |
||