000 00311nam a2200133Ia 4500
003 0
020 _a9788177226225
040 _c0
100 _aKumar, Alok
245 _aCustomer Relationship Management : Concepts & Application
260 _aNew Delhi
_bBiztantra
_c2007
650 _aManagement
942 _2ddc
_cBK
999 _c1903
_d1903