TY  - BOOK
AU  - Greenberg, Jerald
TI  - CRM : At the Speed of Light 3rd Ed. (Customer Relation Management)CRM : At the Speed of Light 3rd Ed. (Customer Relation Management)
SN  - 0070590575
U1  - 658.812 
PY  - 2007///
CY  - New Delhi
PB  -  Tata McGraw Hill
ER  -